Maturity Model

Assess outcomes, not rituals. Score where you are. Target the next level with clear levers.

Dimensions

  • Customer outcomes and telemetry
  • Flow and release frequency
  • Quality and shift-left automation
  • Platform and reliability
  • Architecture and modularity
  • Security and compliance

Levels

  1. Ad hoc
  2. Managed
  3. Predictable
  4. Outcome-centric

Most orgs cluster ~1.5. Few exceed 3. Targets vary by product line.

Signals and KPIs

Flow

  • Deployment frequency
  • Lead time
  • Change fail rate

Quality

  • Defect escape rate
  • Test pyramid health
  • Security vulnerabilities

Outcome

  • Activation and retention
  • Time-to-value
  • SLO attainment
Get spreadsheet template